FAQs
Frequently Asked Questions (FAQs)
1. How long will it take to receive my order?
We offer free worldwide shipping, and your order will typically arrive within the following time frames:
- Ireland: 7 to 11 days
- United States: 9 to 12 days
- United Kingdom: 6 to 9 days
- Australia: 9 to 13 days
- Canada: 7 to 14 days
Please note that it can take up to 5 business days to process your order before it’s shipped out.
2. How can I track my order?
We’ve made it easy for you to track your treasure! Simply visit our Track My Treasure page, where you can enter your order number to get real-time updates on your shipment's status.
3. Is my payment information secure?
Yes, your payment information is fully secure. We use Shopify’s SSL encryption, which ensures all sensitive data (such as payment and personal details) is protected. You'll see a padlock symbol next to our website URL to confirm that your information is safe during checkout.
4. Do you offer free shipping?
Yes! We offer free worldwide shipping on all orders, so you can shop with confidence and without worrying about additional shipping fees.
5. How do I contact you?
We’re always happy to help! You can reach us via email at support@untamedtreasures.store
Additionally, we have a live chat option available on our website for instant support. Simply click the chat icon at the bottom of your screen and we’ll get back to you as soon as possible!
6. What is your return/refund policy?
We offer a 30-day refund policy. If you're not fully satisfied with your purchase, simply contact us within 30 days of receiving your order and we’ll provide you with a refund or exchange according to our Refund Policy.
7. Can I change or cancel my order after placing it?
Once an order is placed, we begin processing it right away to get it to you as quickly as possible. If you need to make changes or cancel, please reach out to us within 24 hours and we’ll do our best to assist you. After that, we may not be able to modify your order.